• Join a collaborative team of content, UX designers & researchers

• Apply behavioural insight theories & interventions to improve digital experience

• Flexible working arrangements

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As a Senior Behavioural Researcher, you will be an integral part of the customer revolution by driving projects with high strategic value and working on design research relating to digital experiences.
 
You will facilitate and unlock insights as inputs that continue to improve product and service offerings.
 

What will your day look like?
 

• Understanding and defining the needs and behaviours of customers and for working with product teams and, key sponsors & stakeholders to see your insights drive features that serve the needs of our users across our products and services.
   

• Ethically learn and understand our customer's needs through their intent and behaviour.
   

• Advocate for the voice of the customer.
   

• Successfully applying quantitative and qualitative research approaches of the team.
   

• Ensuring methods extract accurate facts and insights.
   

• Drive and manage research planning and the activities associated with each research project.