Overview:
Service Designers focus on creating holistic service experiences by aligning user needs with business processes and technology.
Duties & Responsibilities:
- Map customer journeys and identify pain points
- Develop service blueprints and touchpoint analyses
- Collaborate with stakeholders across departments
- Conduct qualitative and quantitative research
- Prototype new service concepts and test viability
- Provide recommendations for process improvements
Skills & Qualifications:
- Experience in service design or similar roles
- Proficiency in tools like Miro, Figma, and Adobe XD
- Strong problem-solving and analytical skills
- Ability to manage complex projects with multiple stakeholders
- Excellent communication skills for workshops and presentations